Play Pro: Factory Image Process

Play Pro: Factory Image Process

PLAY Pro: Factory Image Process

The following is the complete factory re-image process for the PLAY Pro. For factory image instructions for the original PLAY, please review the following article instead, as the process and image files are unique to each unit: PLAY Factory Image Process

Please read and follow the instructions carefully. Failure to do so may cause further complications with the unit.


What You’ll Need

a.     PC running Windows 10 or above.

b.     Your BirdDog PLAY Pro device.

c.      USB-C type cable to connect your PC to the BirdDog PLAY.

d.     Download the following files from this location.

•         AndroidTool_Release

•         DriverAssistant

•      PLAY Pro image file

Procedure

1.     Navigate to your downloaded files and double click on DriverAssistant_4.5/DriverInstall.exe. When prompted to extract files, make sure to choose a file location you can access easily, such as the desktop.


2.     Click the Install Driver button. Click the OK button when complete.

            

3.     Navigate to and double click on AndroidTool_Release/AndroidTool.exe

            

The updater interface is displayed. The interface may take a minute to load.

            

4.    Select the Upgrade Firmware tab.

            

5.     Insert a suitable tool into the audio port (paper clip) and press and hold the reset button while connecting the PLAY to the Windows PC using the USB-C cable. There may be a light click when the button is pressed. When successfully connected the text at the bottom will read "Found One LOADER Device". If the text reads No Devises Found, unplug the Play and try this step again. Once the program detects the Play, the reset button can be released.

You can view this process in the following video example: PLAY Pro Reimage Process

            

6.     Click the Firmware button and navigate to your downloaded .img file.

            

7.   Click the Upgrade button and wait for the process to finish.

            

8.     Remove the USB-C cable from the BirdDog PLAY to reboot the device.

9.  The BirdDog firmware is correctly installed when the System Name displays “birddog - (the last 5 digits of the PLAY MAC address)”.

           

10.  The OS update process is now complete. If the Play is still exhibiting symptoms, please contact help@birddog.tv for further assistance.


    • Related Articles

    • PLAY – Factory Image Process

      PLAY: Factory Image Process The following is the complete factory re-image process for the PLAY. For the PLAY Pro, please review our separate article for a reimage process unique to that unit: PLAY Pro Factory Image Process Please read and follow the ...

    • Studio-NDI · Factory Image Process (REV4)

      The following is the complete factory re-image process. This process should fix: Studio devices that are "Stuck on Startup" Startup and get stuck on the "IP scroll" during bootup WebUI menu screens are corrupt and not displaying correctly. Please ...

    • Factory Image Process for 4KFamily

      ​ ** Please note, I am using a USB 3 stick in this video. ​ 4KHDMI: 4K HDMI Image 4KSDI: 4K SDI Image 4KQUAD: 4K Quad Image WinRaR: https://www.win-rar.com/ BirdDog Downloads Page: https://birddog.tv/downloads

    • PLAY Setup Tips

      Common Setup Questions There are some issues that are commonly encountered by end users when attempting to set up their BirdDog PLAY. The following points address these common concerns. Setup Tips & Solutions Play Replacement Program If you have a ...

    • 4K Family Converter USB Reimage Instructions

      USB Reimage Instructions BirdDog 4K SDI, HDMI and QUAD Converters This document provides instructions on updating the 4K Converter. What You’ll Need • 1 downloaded BirdDog 4K converter update .zip file for your device. • FAT32 formatted USB drive. • ...