PLAY – Factory Image Process

PLAY – Factory Image Process

PLAY: Factory Image Process

The following is the complete factory re-image process for the PLAY. For the PLAY Pro, please review our separate article for a reimage process unique to that unit: PLAY Pro Factory Image Process

Please read and follow the instructions carefully. Failure to do so may cause further complications.


What You’ll Need

a.     PC running Windows 10 or above.

b.     Your BirdDog PLAY device.

c.      USB-C type cable to connect your PC to the BirdDog PLAY.

d.     Download the following files from this location.

•         AndroidTool_Release

•         DriverAssistant

•      PLAY_xxx.img (OS image)

Check out the following links for a video walkthrough!
For help with downloading and installing the software Click Here!
To skip to the Re-Imaging process Click Here!

Procedure

1.     Navigate to your downloaded files and double click on DriverAssistant_4.5/DriverInstall.exe. When prompted to extract files, make sure to choose a file location you can access easily, such as the desktop.


2.     Click the Install Driver button. Click the OK button when complete.

            

3.     Navigate to and double click on AndroidTool_Release/AndroidTool.exe

            

The updater interface is displayed. The interface may take a minute to load.

            
4.    Select the Upgrade Firmware tab.
            

5.     Insert a suitable tool into the audio port (paper clip) and press and hold the reset button while connecting the PLAY to the Windows PC using the USB-C cable. There may be a light click when the button is pressed. When successfully connected the text at the bottom will read "Found One LOADER Device". If the text reads No Devises Found, unplug the Play and try this step again. Once the program detects the Play, the reset button can be released.


            

6.     Click the Firmware button and navigate to your downloaded PLAY_xxx.img file.

            
7.   Click the Upgrade button and wait for the process to finish.
            

8.     Remove the USB-C cable from the BirdDog PLAY to reboot the device.

9.  The BirdDog firmware is correctly installed when the System Name displays “birddog - (the last 5 digits of the PLAY MAC address)”.

           

10.  The OS update process is now complete. If the Play is still exhibiting symptoms, please contact Help@BirdDog.tv for further assistance.