When the PLAY is idle, it will display a splash screen, which can be set to the BirdDog QR, BirdDog Logo, a black screen, or a custom image. You can select any of these options in the PLAY WebUI under AV Setup, Device Settings, and “Select SplashScreen,” as shown below: 

If you choose “custom image,” please make sure that the following image requirements are met:

• .PNG format

• 1920 x 1080 resolution

• Less than 5 MB file size

• 8 bit color depth

This will make the file compatible to be used with the PLAY. If the above does not work, you can try the following tips:

• Remove the alpha channel from the .PNG

• Change the file format from .PNG to .JPG, and then back to .PNG
  
  

Need More Help?

If you follow the above and still experience trouble getting the file to work with the PLAY, please reach out to help@BirdDog.tv for further, one-on-one assistance. Providing us with the image you are trying to use as well as the steps you have already taken will help us to assist you more quickly.